Last updated: October 8, 2026

This Refund and Returns Policy explains how refunds work for services and digital products purchased from Foshan Mloun Technology Co., Ltd. (“Mloun”) through https://mloun.com. Questions? Contact sales@mloun.com.

1. Digital Products (Plugin Licenses)

  • 14-day money-back guarantee — if a plugin you purchased does not work as described and our support cannot resolve the issue, request a refund within 14 days of purchase.
  • License deactivation — refunded licenses are deactivated and must be removed from your websites.
  • Non-refundable cases — purchases made more than 14 days ago, licenses used on client sites after delivery acceptance, or issues caused by third-party conflicts outside the plugin’s documented scope.
  • Downloaded digital products cannot be “returned” — refunds are the remedy, subject to the terms above.

2. Custom Services (Websites, Development, Migration, Repair)

  • Services begin after a written quote is accepted and the first payment (deposit) is made.
  • Before work starts — full refund of any payment made.
  • After work has started — the deposit is non-refundable, as it covers discovery, planning, and allocated engineering time. Work completed beyond the deposit is billed at the agreed rate.
  • Milestone projects — you may cancel at any milestone boundary; you pay only for completed milestones.
  • If we fail to deliver the agreed scope, we will redo the work or refund the affected milestone — your choice.

3. Care Plans & Subscriptions

  • Care plans are billed monthly and can be canceled anytime — coverage continues until the end of the current billing period.
  • No partial-month refunds for unused time after the period has started.
  • If we miss a committed service level (e.g., backup or update schedule), the affected month is credited or refunded.

4. How to Request a Refund

Email sales@mloun.com with your order number or project name and the reason for your request. We review every request individually and reply within 2 business days.

5. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days, depending on your payment provider. Bank fees or currency differences charged by payment processors are outside our control.

6. Chargebacks

Please contact us before filing a chargeback — most issues are resolved faster and fairly through direct communication. Unjustified chargebacks may result in license revocation and suspension of services.

Contact

Foshan Mloun Technology Co., Ltd. · sales@mloun.com · +1 (413) 252-9311