1. Domain Registration
1.1 We are not responsible for the success of the domain name you want to register. Before we successfully register the domain name for you, you should not think that the domain name will be registered by you or has already been registered by you. 1.2 The registration and use of domain names shall comply with the use regulations of the relevant domain name registries. Any deletion, cancellation or freezing of your domain name caused by your violation of the regulations shall be your responsibility, and Mloun will not refund registration fees. 1.3 Mloun is not responsible for domain name disputes. If your registered domain name violates the legal rights of others, you must resolve the dispute with the disputer in accordance with the relevant domain name registration bureau regulations. 1.4 Due to system availability restrictions and some domain names are reserved domain names that are not allowed to be registered, Mloun does not guarantee that the unregistered domain name you find can be successfully registered. If the registration fails due to system reasons, we will try again later. If the domain name belongs to The reserved domain name is not allowed to be registered, we will refund you.
2. Website hosting and email
2.1 You should keep a backup of your website content, and Mloun is not responsible for any data loss. 2.2 The data backed up by Mloun is for internal use only. When we can provide backup files, you will be able to get our backup files. However, Mloun does not guarantee the availability of the backup files, nor does it guarantee that it will be available for the time you specify Backup data. 2.3 You must not use our server to open an illegal website, please refer to the usage restrictions (https://mloun.com/aup.html) . Including but not limited to: (a). Any illegal, coercive, abusive, malicious, defamatory, obscene, obscene, pornographic, profane, reactionary or other content deemed inappropriate by Mloun; ( b). Content containing viruses, Trojan horses or other programs that damage the server or the browser’s computer; (c). Any content that plans, develops, or encourages criminal behavior, and any content that is not conducive to trademark protection, copyright protection, or patent protection content. 2.4 Dissemination of email advertisements and spam (SPAM) is not allowed: use virtual hosts to distribute a large number of unwelcome or unsolicited emails, electronic advertisements, or emails containing reactionary, pornographic and other harmful information; Welcome or unsolicited emails, electronic advertisements, etc., to promote, introduce or solicit business for the website placed on the server. 2.5 Mloun reserves the right to delete the following files without your permission: any pirated, cracked, adult, pornographic content and copyrighted video and audio files. 2.6 You must ensure the security of all your passwords. Mloun will not be responsible for any consequences caused by the leakage of the password. 2.7 You must use server resources reasonably and comply with the “use restrictions” (https://mloun.com/aup.html) regulations , You should not affect the normal use of other customers. 2.8 Free users shall abide by the additional service terms. For specific terms, please refer to Mloun’s regulations when providing you with free services. 2.9 Mloun strictly enforces the provisions in the “Restrictions on Use” and “Terms of Service”. Mloun will investigate violations. During the investigation, we have the right to temporarily freeze the user’s account to prevent further unauthorized behavior. Mloun has the right to freeze, suspend, or delete user accounts based on the extent of the specific violation. Mloun reserves the right to interpret the final actions within the scope permitted by law. However, before taking these actions, Mloun is obliged to take security operations on user data to prevent data loss. 2.10 Any illegal behavior on the Mloun server will result in the account being frozen, suspended, or deleted without refund. Mloun reserves the right to interpret the final actions within the scope permitted by law. Mloun reserves the right to report to law enforcement agencies. 2.11 Once you perform illegal operations on the Mloun server, Mloun’s privacy protection will immediately become invalid, and we have the right to provide any of your information to law enforcement agencies for investigation. 2.12 Although we make every effort to ensure the security of the server, Mloun does not guarantee that the server will not be attacked or modified without authorization.
3. Service object
3.1 All services are deemed to be used by the purchaser of the service, and multiple people are not allowed to share the same account. If we find that your account has been transferred without notifying Mloun, we reserve the right to terminate the service.
4.1 Users must pay on time and Mloun reserves the right to close unpaid accounts at any time. Some VPS products and independent servers need to be renewed at least 2 days in advance due to international trade reasons. 4.2 If you need to cancel the service, please notify us at least 7 days before the due date of the bill; for some services that have additional requirements, you must notify us the specified number of days in advance that you are about to cancel the service.
5. Termination of service
5.1 If you do not pay the fees on time, your account will be suspended. 5.2 When the bill is overdue for more than 3 days, we will charge a 10% late fee. If the bill is overdue for more than 15 days without payment, your account will be completely deleted. Mloun is not responsible for any data loss caused by this. 5.3 If you violate Mloun’s regulations, Mloun has the right to terminate the service. 5.4 Users who violate Mloun regulations will not be refunded. 5.5 You can enter the Mloun Management Center and notify us to cancel the service. The service will be terminated at the time you specify. 5.6 You can cancel the service at any time and get a full refund in the first 14 days of the service. Please note that the terms 5.3, 5.7, 5.8, 5.9, 5.10, 5.11 and 5.12 are valid. 5.7 The 14-day full refund is only valid for overseas virtual hosting consumption. Additional services cannot be refunded. If there are additional gifts during consumption, and the gifts cannot be refunded (such as domain names, independent IP), the refund needs to be deducted after the cost of the gifts. If there are other product offers at the time of consumption, and the product cannot be refunded (such as discounted domain name registration), a refund will be required after deducting the price difference. 5.8 The full refund is only for the first product you purchased in Mloun, and any continued purchase will be regarded as a waiver of the right to full refund. 5.9 You can cancel the service at any time for a VPS product 3 days before the service and get a full refund. Please note that clauses 5.3 and 5.8 take effect. 5.10 The independent server product cannot be refunded under any circumstances after payment. 5.11 Special products of promotional activities, if the activity description indicates that refunds are not supported, refunds cannot be processed. 5.12 The new virtual host has been renewed and upgraded within 14 days, and a 14-day full refund is not supported. 5.13 Account balances generated through recharge, gift cards (or purchase coupons, etc.), product downgrades, etc., are not supported for withdrawal unless Mloun ceases operations. 5.14 Any service termination (deleted) that is not caused by Mloun, if the backup data is available, you can pay 100 yuan to retrieve your data.
6. Applicable law
6.1 Where there are conflicts between this clause and the laws of the People’s Republic of China, the laws of the People’s Republic of China shall prevail; where there are conflicts with the federal laws of the United States of America, the laws of the United States of America shall prevail; conflicts with the laws of the state where the US server is located The laws of the state shall prevail; the laws of the Hong Kong Special Administrative Region of the People’s Republic of China shall prevail for the conflicts with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China; the laws of the Hong Kong Special Administrative Region of the People’s Republic of China shall prevail for the conflicts with the laws of Japan.